| Course | |||||
|---|---|---|---|---|---|
 | $19.00 Achieving Clarity (CSA04)Information is difficult to understand when it’s not presented clearly. But it’s so much easier to understand when it is. When you present information, do it with clarity. If you don’t, you just won’t get the right message... | ||||
 | $19.00 Maintaining Customer Service Across Channels (CSE01)“Should we be focusing on customer service or customer experience?”
That might sound like a trick question, but customer service and customer experience are two very different parts of the same puzzle. Understanding how the two terms... | ||||
 | $19.00 Anticipating Customers' Needs (CSM02)There are many reasons why customers remain loyal to a brand. But ultimately, customers won’t want to part ways with a brand that is able to meet all of their needs. Especially the ones they weren’t even aware of. But doing this successfully... | ||||
 | $19.00 High-Touch Customer Service (CSM06)Are you impressed when a business gives you a personal reply rather than an automated email response? Then you’ve probably been on the receiving end of high-touch customer service. This approach to customer service is a good way to keep... | ||||
 | $19.00 Empowering Customer Service (CSM08)Have you ever had that sinking feeling when a customer asks you a question that you should know the answer to, but don’t? It’s difficult to deliver great customer service if you don’t have the right information, tools, or support. But there... | ||||
 | $19.00 Tracking and Improving the Customer Experience (CSM09)How well do you understand your customers’ experience with your business? When customers have positive experiences, they’re more likely to make purchases from you. The only way to know for sure how your customers feel is to track their... | ||||
 | $19.00 Customer Service is not a Cost Center (CSM10)Do you see customer service as a necessity or an opportunity? In the past, customer-service departments were seen as cost centers. The company would try to reduce costs, leaving customer service understaffed with minimum investment. But customer... | ||||
 | $19.00 Workplace Safety Human behavior is a funny thing. Did you know that 70% of our daily activities are carried out with our brains on autopilot? Learned behavior happens through repetition. So, when you do something over and over, your brain takes a rest, because it... | ||||
 | $19.00 Workplace Safety Have you ever found yourself dealing with an accident at work and thinking there must have been some way to stop it happening in the 1st place? A reactive safety culture means accidents, incidents, and issues are only dealt with when it’s too... | ||||
 | Driving You might be thinking, “Why have a course about something that can be covered by a four-word warning sign?” Well, it’s not quite that simple. If simply telling people not to speed worked effectively, there wouldn’t be any accidents... |
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