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LeafLink Customer Service for Drivers (001 LLink)


Description
As a driver representing LeafLink, customer service must be your top priority. This short course contains general guidelines for customer communication and some tips on how to exceed expectations with customer service. This course provides tips for keeping your workday smooth and stress-free with ideas for preventing conflicts and resolving problems.
Content
  • The Goals of this Course
  • Goal Quiz
  • Work Smarter with Positive Interactions
  • Work Smarter Quiz
  • Conflict Avoidance and Resolution
  • Resolving Conflicts Quiz
  • Finishing the Job - Departing and Wrap Up
  • Finishing the Job Quiz
  • Final Exam
  • LeafLink Driver Customer Service Test
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: 1 year
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